Sr. IT Support Specialist
Keyport, NJ
Contracted
Mid Level
Supporting SharePoint & EMR (Electronic Medical Records) Migration Support
Red Bank & Keyport, NJ (Onsite)
1-3 months (Potential for future re-engagement)
Overview
We are seeking a Sr. Help Desk Specialist to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.
Key Responsibilities
- Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.
- Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.
- Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.
- Manage and resolve help desk tickets in a timely and professional manner.
- Document issues, solutions, and escalation paths for recurring problems.
- Work closely with project teams to identify and address potential migration risks before they impact end users.
- Deliver excellent customer service and communicate effectively with non-technical stakeholders.
Qualifications
- Proven experience providing help desk and desktop support for in-house customers.
- Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).
- Hands-on experience with EMR migration support and issue resolution.
- Strong troubleshooting skills across Windows environments.
- Familiarity with ticketing systems and IT service management best practices.
- Excellent verbal and written communication skills, with a customer-first approach.
- Ability to work onsite in Red Bank and Keyport, NJ as required.
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