Mortgage Servicing Officer

Loan Servicing Officer

Employment Type: Long-term Contract
Location: Hybrid - Glen Allen, VA
Portfolio: Rental Housing

Job Overview

We are seeking a highly organized and detail-oriented Loan Servicing Officer to join our team. In this role, you will play a vital part in the administration and servicing of loans within our specialized rental housing portfolio. You will be responsible for coordinating daily loan activities, managing high-accuracy data entry, and overseeing the transition of loans from construction to permanent status, ensuring a seamless onboarding experience for our clients.

Key Responsibilities

Loan Administration & Operations

• Daily Coordination: Execute daily loan administration activities to maintain the health and compliance of the rental housing portfolio.
• Data Management: Oversee and manage precise data entries within loan servicing systems to ensure real-time accuracy of records.
• Loan Closings: Lead and oversee the complexities of both construction and permanent loan closings.
• Onboarding & Setup: Facilitate the end-to-end setup of new loans, ensuring all documentation and system parameters are correctly established.

Stakeholder Engagement & Support

• Servicing Orientation: Conduct comprehensive orientation sessions for new borrowers to explain loan servicing requirements and processes.
• Cross-functional Collaboration: Partner with internal departments and external stakeholders to streamline operations and resolve servicing inquiries efficiently.

Qualifications

Required Experience & Skills

• Professional Experience: 2–4 years of experience in multifamily loan servicing, escrow administration, asset management, or housing finance operations.
• Domain Expertise: In-depth knowledge of rental housing finance and standard industry loan servicing practices.
• Technical Proficiency: Hands-on experience with dedicated loan servicing systems and the Microsoft Office Suite (advanced Excel, Word, and Outlook).
• Attention to Detail: Strong organizational skills with a focus on accuracy and adherence to loan documentation standards.

Preferred Qualifications

• Specialized Programs: Prior experience working with affordable housing programs, including LIHTC, HUD, and state housing finance agency initiatives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.