Vice President, Sales – CX BPO (Individual Contributor)

The Role: Executive Overview

We are seeking a highly successful and results-driven Vice President of Sales to drive net-new logo growth for our Customer Experience (CX) Business Process Outsourcing (BPO) services. This is a critical, quota-carrying role responsible for the entire enterprise sales lifecycle, from strategic planning and prospecting through final contract closure and post-sale account establishment.

If you have a proven track record of securing major BPO contracts and thrive in an autonomous, high-stakes environment, we want to talk to you.
 

Key Responsibilities

Strategic Growth & Pipeline Development

• Build and Execute Strategy: Design and implement the strategic sales plan required to win net-new BPO contracts across defined target verticals (U.S. and International markets).

• Pipeline Generation: Develop a robust, predictable new-business pipeline through highly targeted outreach, leveraging industry advisors/influencers, leading custom campaigns, and participating in key industry conferences and events.

• Market Expansion: Collaborate directly with leadership on market expansion strategy, proactively identifying high-potential niches and service gaps for future growth.

End-to-End Sales Execution

• Deal Ownership: Own the full enterprise sales cycle, including high-level prospecting, rigorous qualification, complex solution shaping, proposal/RFP management, pricing/negotiation, and contract closing.

• Executive Presence: Create and deliver highly tailored presentations and compelling value propositions designed to resonate with executive-level decision-makers.

• Post-Sale Partnership: Partner closely with account management and operations leadership post-close to ensure seamless client onboarding, service optimization, and successful account scale and growth.
   

Required Qualifications

Experience & Acumen

• 5+ years of demonstrable success in CX BPO enterprise sales with a strong, measurable track record in net-new logo acquisition.

• Established executive-level relationships and proven credibility with key decision-makers across relevant industries.

• Strong commercial acumen, including proven experience in budgeting, financial modeling, and navigating complex business cycles.

Skills & Attributes

• Proven expertise in business planning, account strategy, and executive relationship management.

• Exceptional communication, negotiation, and executive presence.

• Highly responsive, solution-oriented, and able to manage multiple, complex pursuits simultaneously.

• Proficiency in core productivity tools (Word, PowerPoint, Excel).

• Willingness and ability to travel extensively within the U.S. and internationally as required by the pipeline.

Education

• Bachelor's degree in Business or a related field preferred.
   

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.