Sr. Help Desk Engineer- SharePoint

Keyport, NJ
Contracted
Mid Level

Sr. Help Desk Engineer – SharePoint & EMR Migration Support
Red Bank & Keyport, NJ (Onsite)
30 days (Potential for future re-engagement)
Contract - No C2C or 3rd Parties

Overview
We are seeking a Sr. Help Desk Engineer to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.

Key Responsibilities

  • Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.

  • Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.

  • Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.

  • Manage and resolve help desk tickets in a timely and professional manner.

  • Document issues, solutions, and escalation paths for recurring problems.

  • Work closely with project teams to identify and address potential migration risks before they impact end users.

  • Deliver excellent customer service and communicate effectively with non-technical stakeholders.

Qualifications

  • Proven experience providing help desk and desktop support for in-house customers.

  • Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).

  • Hands-on experience with EMR migration support and issue resolution.

  • Strong troubleshooting skills across Windows environments.

  • Familiarity with ticketing systems and IT service management best practices.

  • Excellent verbal and written communication skills, with a customer-first approach.

  • Ability to work onsite in Red Bank and Keyport, NJ as required.

Project Details

  • Start Date: Immediate

  • Duration: 30 days

  • Schedule: Onsite as required

  • Potential for re-engagement on future projects

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